Frequently Asked Questions

Have a question in mind? Here you'll find some of the common questions people ask, and more.

Have a Question?

See our Frequently Asked Questions, contact us using this form or call us at 1-800-558-5252. We'd love to hear from you.
  • Why do you have this website?    

  • How do you make your products?    

  • What is the SC Johnson Greenlist™ process?    

  • What are the EU 26 allergens and do you use them in your fragrances?    

  • What’s an MSDS and where do I find it?    

  • Do you test on animals?    

  • What regulations are you subject to?    

  • Why use additives like dyes, preservatives and fragrances...why not just use the basic ingredients a product needs?    

  • Why use chemicals at all...why not make products from natural ingredients?    

  • Aren't natural products better?    

  • Can’t you only use chemicals that are non-toxic?    

  • What's more important: the chemical or the quantity used?    

    Both are important, but quantity is key. Think of it this way: Most everyone would agree that water is a harmless chemical. But even water can be deadly if you drink too much of it. The important thing in product development is to select the right chemical to achieve the goal, and to use only the amount that is proven to be safe and effective. At SC Johnson, we aim to use the smallest effective percentage of key ingredients.

    Was This Helpful?
  • What’s the difference between a risk and a hazard?    

  • If I have allergies, should I use your products?    

  • Do natural products contain fewer allergens than products made from synthetic materials?    

  • Why do you use fragrances in your products?    

  • Why don’t you say exactly which fragrance ingredients are in which specific products?    

  • Why are there so many potential ingredients in your fragrance palette?    

  • What is the difference between SC Johnson products that are labeled as “unscented” and “fragrance free?”     

  • I’ve read that some fragrance ingredients aren’t safe. Should I be worried?    

  • Are SC Johnson fragrances safe for people and the environment?    

  • Why use synthetic fragrances instead of all natural fragrances?    

  • Do you use mink oil?    

  • What are phthalates and do you use them in your fragrances?     

  • What are parabens and do you use them in your fragrances?    

  • What are glycol ethers and do you use them in your fragrances?    

  • What is d-Limonene and do you use it in your fragrances?    

  • What are synthetic musks and do you use them in your fragrances?