Frequently Asked Questions

Have a question in mind? Here you'll find some of the common questions people ask, and more.

Have a Question?

See our Frequently Asked Questions, contact us using this form or call us at 1-800-558-5252. We'd love to hear from you.
  • Why do you have this website?    

  • How do you make your products?    

    It starts with a consumer need or an innovation that we think you might like. We get input from consumers, retailers, suppliers and more. Then we begin the process of creating the product, which includes considering how it will be used, how it should work, the potential product lifecycle and other factors. Using our Greenlist™ process, our scientists select the “best” or “better” potential ingredients for performance, the environment and human health. Then once the product is ready and has met performance and quality standards, our manufacturing team produces it according to the specifications, and it again goes through quality testing.

    t the end of the day, our goal is always to give you a product you can trust that lives up to our 125-year history of innovation and quality. To learn more about Greenlist™ click here.  

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  • What is the Greenlist™ process?    

  • What are the EU 26 allergens and do you use them in your fragrances?    

  • What’s an MSDS and where do I find it?    

  • Where do your ingredient names come from?    

  • Do you test on animals?    

  • What regulations are you subject to?    

  • Why use additives like dyes, preservatives and fragrances...why not just use the basic ingredients a product needs?    

  • Why use chemicals at all...why not make products from natural ingredients?    

  • Aren't natural products better?    

  • Can’t you only use chemicals that are non-toxic?    

  • What's more important: the chemical or the quantity used?    

  • What’s the difference between a risk and a hazard?    

  • What is SC Johnson’s position on ingredient and fragrance disclosure, including on-package labeling?     

  • If I have allergies, should I use your products?    

  • Do natural products contain fewer allergens than products made from synthetic materials?    

  • Why do you use fragrances in your products?    

  • Why don’t you say exactly which fragrance ingredients are in which specific products?    

  • Why are there so many potential ingredients in your fragrance palette?    

  • What is the difference between SC Johnson products that are labeled as “unscented” and “fragrance free?”     

  • I’ve read that some fragrance ingredients aren’t safe. Should I be worried?    

  • Are SC Johnson fragrances safe for people and the environment?    

  • Do you use mink oil?    

  • Why use synthetic fragrances instead of all natural fragrances?    

  • What are phthalates and do you use them in your fragrances?     

  • What are parabens and do you use them in your fragrances?    

  • What are glycol ethers and do you use them in your fragrances?    

  • What is d-Limonene and do you use it in your fragrances?    

  • What are synthetic musks and do you use them in your fragrances?