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Do you have a question for us? Here you will find some of the common questions people ask, and more.

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  • We understand that you use our products around people, pets and things you love. So, we want you to have the information you need to make the best choices for your family.

  • It starts with a consumer need or an innovation that we think you might like. We get input from consumers, retailers, suppliers and more. Then we begin the process of creating the product, which includes considering how it will be used, how it should work, the potential product lifecycle and other factors. Using our internally developed classification system, known as the SC Johnson Greenlist process, scientists work to select ingredients families can trust - evaluating them based on their impact on the environment and human health. Then once the product is ready and has met performance and quality standards, our manufacturing team produces it according to the specifications, and it again goes through quality testing.

    At the end of the day, our goal is always to give you a product you can trust that lives up to our tradition of innovation and quality. To learn more about our Greenlist process, click here.

  • When we first launched our ingredient disclosure programme, we aimed to use a single naming system - the International Nomenclature of Cosmetic Ingredients (INCI) - for simplicity. These are terms you're used to seeing on make-up and personal products, so we thought they'd be most understandable for most people.

    However, since the INCI nomenclature is specifically for the personal care industry, some ingredients we use are not on the INCI list. Also, and importantly, we have been working with others in our industry on a Consumer Specialty Products Association (CSPA) ingredient dictionary. It is designed to help everyone in the household products industry use consistent ingredient naming.

    As a result, our ingredient names are a combination of the INCI nomenclature and the CSPA dictionary. In many cases they overlap, but where they don't, we aim to use the name most commonly used within our industry or that will be best understood by consumers. An example is how we talk about water when it is used as an ingredient. The INCI term is aqua. We follow the CSPA dictionary and simply call it water.

  • Keep in mind that all materials are "chemicals" - chemicals are the basic building blocks of everything, including our food, clothing and the air we breathe. For example, water is a combination of the chemicals hydrogen and oxygen (H2O), and air is a mix of nitrogen, oxygen, carbon dioxide and other gases. Also, there are plenty of chemicals found in nature that are toxic, such as arsenic and cyanide. Importantly, sometimes a synthetic ingredient is a better choice for any number of reasons, including sustainability. For example, using a natural ingredient that is in short supply, such as sandalwood, could wipe out what is left of it. So, using a virtually limitless synthetic material might be more responsible. SC Johnson does use ingredients found in nature, but only when they meet our own standards.

  • Both are important, but quantity is key. Think of it this way: Mostly everybody would agree that water is a harmless chemical. But even water can be deadly if you drink too much of it. The important thing in product development is to select the right chemical to achieve the goal and to use the smallest effective percentage of key ingredients to achieve the desired result.

  • While some chemicals, such as asbestos and arsenic are very dangerous, or "toxic," just about every chemical has a degree of toxicity associated with it. Take table salt, or sodium chloride, for example. When used sparingly, table salt simply makes dinner taste better. But if you eat an excessive amount, table salt can be a factor in high blood pressure. So is it toxic? The answer is: Table salt CAN be toxic if used excessively, but when used in moderation, it is NOT toxic. What matters is the amount used, or dose.

  • This is a great question and you will sometimes hear about this debate as it relates to chemical laws and regulations. "Hazard" is a property of an ingredient. For example, the hazard from table salt is that it can contribute to high blood pressure. "Risk" is the LIKELIHOOD that the hazard will happen. Using the table salt example, the risk of high blood pressure is low if you don't eat too much of it. So risk is about the degree of hazard with an ingredient AND the dose that a person receives – meaning the amount and the length of the exposure over time. Some people argue that ingredients with any hazard are harmful. But as with the table salt example, often hazards can be easily managed.

    At SC Johnson, we take a risk-based approach. This means:

    •  Ensuring that ingredients with hazardous properties are restricted to safe levels and keep to the lowest concentration for the job at hand, as required by local laws.

    •  Designing products to act quickly, to reduce the amount and duration of exposure.

    •  Designing packaging that reduces exposure, for example ensuring a product that could trigger a skin allergy is packaged in a leak-proof container.

    •  Designing sprays to minimise inhalation, for example creating bigger droplets of cleaner so they will fall to the surface you are cleaning instead of hanging in the air.

    •  Providing clear label instructions to prevent misuse that could increase the risk associated with using a product. Labels are there for a reason – please make sure you read and follow instructions.

  • We work closely with our fragrance suppliers to ensure that we have evaluated the ingredients in our fragrances, both for human health and the environment. We meet the regulatory requirements of the countries in which we operate, as well as the standards specified by the International Fragrance Association (IFRA).

    Plus, at SC Johnson, we take the review of fragrance ingredients a step further. We evaluate them not only under the IFRA standards, but also under our own standards. We start with the IFRA list and then apply our own internal requirements. These internal requirements may look at the same criteria as IFRA, such as carcinogicity, mutagenicity or reproductive toxicity, but at SC Johnson, we may take a different view of an ingredient. In some instances, we may also consider additional factors such as consumer confidence with ingredients or other scientific viewpoints.

  • No. Under certain special circumstances, we do allow use of a restricted-use material, but we generally place a time restriction on its use. These exceptions are not easy to get, however. The request must first be made to our head of global product safety and environmental affairs with an explanation on why it is needed and a proposed end date. If approved, it must also be approved by the Chief Sustainability Officer.

  • Firstly, it’s important to note that if an exception is granted, it is because, despite the fact that we have questions about the ingredient here at SC Johnson, evidence suggests it can be used safely at certain levels, which we do not exceed. In that case, we may grant an exception for reasons such as:

    • We discover a supplier is adding a restricted-use ingredient to something that we buy, and we need an exception until we can change the formula to eliminate it.
    • We acquire a brand or product and find it includes materials that we consider to be restricted use, so an exception is needed until we can reformulate.
    • For registered products, a product has been reformulated to eliminate a restricted-use material, but we are awaiting approval of the new formula from the appropriate regulatory agency.

  • Not in all cases. Products made from natural materials may have more allergens than products made from synthetic materials. For example, fragrances made from natural fragrance materials may contain allergens at higher levels than fragrances made from primarily synthetic materials.

  • These ingredients are common components of many fragrances, especially those based on essential oils such as citrus, floral and pine fragrances. Depending on the particular fragrance, our formulas may contain some of these materials. Safe levels that will not result in allergic effects have been determined and are the basis for the IFRA standards developed for all 26 materials. Our fragrances use these materials at the lowest concentrations possible in creating the fragrance, and always below the safe levels established by the IFRA standards and in accordance with applicable laws. Wherever one or more of the EU 26 allergens is in use, each of these EU 26 allergens is clearly declared on the product label as required by law.

    While there are a number of different nomenclatures for these allergens, below are their common names per the EU Cosmetic Directive:

    •  2-Benzylideneheptanal (Amyl cinnamal)
    •  Benzyl alcohol
    •  Cinnamyl alcohol
    •  3,7-Dimethyl-2,6-octadienal (Citral)
    •  Phenol, 2-methoxy-4-(2-propenyl) (eugenol)
    •  Hydroxycitronellal
    •  Phenol, 2-methoxy-4-(1-propenyl)- (Isoeugenol)
    •  2-Pentyl-3-phenylprop-2-en-1-ol (Amylcinnamyl alcohol)
    •  Benzyl salicylate
    •  2-Propenal, 3-phenyl- (Cinnamal)
    •  2H-1-Benzopyran-2-one (coumarin)
    •  2,6-Octadien-1-ol, 3,7-dimethyl-, (2E)- (geraniol)
    •  3 and 4-(4-Hydroxy-4-methylpentyl) cyclohex-3-ene-1-carbaldehyde (Hydroxyisohexyl 3-cyclohexene carboxaldehyde) (HICC or Lyral®)  
    •  4-Methoxybenzyl alcohol (Anise alcohol)
    •  2-Propenoic acid, 3-phenyl-, phenylmethyl ester (Benzyl cinnamate)
    •  2,6,10-Dodecatrien-1-ol, 3,7,11-trimethyl- (Farnesol)
    •  2-(4-tert-Butylbenzyl) propionaldehyde (Butylphenyl methylpropional)
    •  1,6-Octadien-3-ol, 3,7-dimethyl- (Linalool)
    •  Benzyl benzoate
    •  3,7-dimethyloct-6-en-1-ol (Citronellol)
    •  2-Benzylideneoctanal (Hexyl cinnamal)
    •  (4R)-1-Methyl-4-(1-methylethenyl)cyclohexene (limonene)
    •  Methyl heptin carbonate (Methyl 2-octynoate)
    •  3-Methyl-4-(2,6,6-trimethyl-2-cyclohexen-1-yl)-3-buten-2-one (alpha-Isomethyl ionone)
    •  Evernia prunastri extract (oak oss extract)
    •  Evernia furfuracea extract (treemoss extract)

  • Some individuals have allergies to certain ingredients. If you have such allergies, we recommend you contact your physician to discuss further. You may also want to contact our consumer product helpline prior to using SC Johnson products, and they can help you determine which ones would be options for you. You can reach them at 0800 353 353.

  • All household cleaning products contain potential skin allergens. SC Johnson takes care to use ingredients with skin allergens only in amounts so low that it would be highly unlikely to create a new skin allergy or trigger a skin allergy reaction, when used as directed.   

  • We are committed to sharing what is inside our products so that people can make the right choices for themselves and their families.  We take care to use ingredients with skin allergens only in amounts so low that it would be highly unlikely to create a new skin allergy or trigger a skin allergy reaction. However, similar to people with food allergies, for those who have pre-existing skin allergies, knowing where a particular ingredient is used may impact product choice.

  • It can be difficult to develop a cleaning product that is both effective and does not contain any skin allergens. What is important is that our cleaning products should not cause or induce allergic reactions when products are used as directed.

  • While ingredients are used at levels that should not result in a reaction, if one occurs, discontinue use of the product and contact your healthcare provider or visit the American Academy of Dermatology website at:

  • Scientists, regulators and the European Union all agree that an ingredient dose at less than 0.01 percent is unlikely to cause a reaction in rinse-off products. This new transparency initiative will disclose skin allergens down to 0.01 percent, the same standard as the European Union.

  • Consumers tell us they love fragrances, because they do so much to make a home special. They can freshen the air or provide that just-cleaned ambiance that many want. We do make fragrance-free products for people who prefer them, but most of our testing shows that the majority of people love fragranced household products.

  • While SC Johnson's fragrance palette has approximately 1,300 ingredients, it is important to remember that we excluded another 2,000 commonly used ingredients because they did not meet our SC Johnson standards. A typical oil-based fragrance could have as many as 50 different ingredients; a complex fragrance might mix 50 to 200. Having a palette of 1,300 options gives our perfumers great room for creativity so they can develop the amazing fragrances you expect.

  • As a family company, nothing is more important to us than the health and safety of the families who use SC Johnson products. That is why we were one of the first companies to make specific ingredient information available to our consumers and why we remain committed to transparent communication with consumers about what ingredients are in our products. We work hard to choose ingredients families can trust - evaluating them based on their impact on the environment and human health. For our full point of view on ingredient and fragrance disclosure, please click here.

  • In today's world, we are often told we should always use natural things. From food to clothing to other products, the notion is that natural ingredients may be healthier or help sustain resources and the environment. But surprising as it may seem, that is not always the case. In fact, synthetic counterparts are frequently no more toxic than their natural counterparts.

    An example is d-Limonene, which is in many natural fragrance materials and is a component of citrus peels. d-Limonene can cause skin allergies and can potentially be toxic to organisms in waterways, depending on the dose. And many other natural fragrance ingredients have the same hazard. In fact, the amount of d-Limonene in an orange peel is enough to warrant a “Harmful” classification as a skin allergy hazard in the European Union AND a “Dead Tree and Dead Fish” symbol for being dangerous to the environment! This is the same labelling as required and carried by the labels of many household products using the synthetic d-Limonene.

    So should the use of natural fragrance materials be avoided altogether? No. But neither should the use of synthetic ingredients with similar or better profiles. As long as a fragrance ingredient is used at an appropriate concentration in a product, there should be no problems with using it. And that goes for both natural and synthetic ingredients.

  • SC Johnson understands that you use our products around people, pets and things you love. That’s why we work hard to evaluate our ingredients based, in part, on their impact on environment and human health, and communicate about them openly. All SC Johnson products that are labelled as "non-fragrance" or "fragrance free" do not contain fragrance or scent ingredients. In a limited number of products labelled as "unscented," specifically formulated fragrance is used to neutralise any smell resulting from the product’s ingredient makeup to result in a product that has no scent. For more information, please visit the Fragrance section of this site.

  • We design our products to meet all applicable laws and regulations including all European wide directives and regulations:

    • The Dangerous Products Directive
    • Classification Labelling Packaging Regulations
    • Biocidal Products Regulations
    • In addition to various local/regional regulations spelled out for individual countries.

  • A misleading online petition, with a photo falsely tied to Windex, has prompted consumer questions about whether we test Windex on dogs. SC Johnson has never tested Windex on dogs. Read our Facts about Windex and Animal Testing here.

  • In some cases, unfortunately, we have to. We have to meet government, safety and environmental requirements for our products – and testing is required by law for certain products – but we are working toward ways to meet these requirements while continually minimising animal testing. We know some companies say they "don't test on animals," but we are skeptical about that since it is often legally required. A company saying it does not test does not mean that the ingredients themselves have not been tested – the vast majority of ingredients used in products will have been tested for toxicity. But some companies skirt this issue because their raw materials were tested by the suppliers they purchase from, or from other suppliers that those suppliers use. At SC Johnson, we care about honesty and transparency in our claims. So, we will not make broad, sweeping claims that imply more than is true. We know some people may choose not to buy SC Johnson products given their passion on this topic. But we hope you will give us a chance, as we continue to be one of the companies that is working hard to drive advancements in this area. You can read more about our thoughts on this here.

  • It’s our ingredient selection programme. We created our Greenlist programme back in 2001 to help us make the best products we can while protecting human health and the environment. 

    It includes a four-step evaluation process of every ingredient’s potential impact human health and the environment to help product developers make the best ingredient choices for our products. All the ingredients we review are legal to use, and are often used by other companies. But we take additional steps to evaluate them according to our own high standards.

    The Greenlist programme is grounded by a rigorous, ongoing effort to collect best-in-class data about ingredients and their impacts. It has been reviewed by numerous experts over the years, including a new peer review in 2017.

    You can learn more about the SC Johnson Greenlist programme here.

  • Not necessarily. "Natural" or home remedies are not necessarily safer, effective or lower in allergens. In fact, many natural products undergo limited or no scientific testing compared to the extensive toxicological evaluations that companies like SC Johnson require for their product formulations.

  • Dyes, preservatives and fragrances provide valuable benefits. Dyes can be an important visual cue that helps you know you are using the product you intended to use. Or for products such as candles, dyes can help you match a colour to your home décor. Preservatives prevent the growth of microbes as products sit on store shelves or in the home, helping the products last longer and perform better, without becoming spoiled. Finally, many people associate a fresh fragrance with a clean and welcoming home, and they specifically seek out products that offer this added benefit.

  • d-Limonene is an essential fragrance material that is distilled from the oil extracted from citrus peels. Many of our fragrances do contain small amounts of d-Limonene. There are some concerns about using d-Limonene because it can sometimes cause skin sensitivity or allergies on contact. d-Limonene is one of the EU 26 allergens, which is a list of common fragrance components that can potentially cause a skin reaction in individuals who are already allergic to those materials.

    However, consistent with the IFRA standards, we require that fragrance ingredients only be used at concentrations that have not been shown to result in allergic responses in people who are not sensitive to these materials. And, as required by law, where d-Limonene is used this is clearly stated in the ingredients list on the label of the relevant product.

  • Glycol ethers are a family of ingredients. While some glycol ethers have been demonstrated to cause reproductive harm, that is not true of the whole ingredient family. SC Johnson ONLY allows fragrances with glycol ethers that live up to International Fragrance Association standards and our own SC Johnson standards. 

  • Parabens are a family of preservatives that are widely used in cosmetics. Some of our fragrances contain small amounts of parabens to preserve the fragrance and formula. While a small number of people have allergies to preservatives, they play an important role. Without them, many products would not last more than a week or two before being contaminated by bacteria, mould or yeast. So, we believe adding preservatives in the smallest effective quantity makes sense. We only use parabens that live up to International Fragrance Association standards and our own SC Johnson standards.

  • Phthalates are actually a large family of ingredients that have many uses. Our fragrance palette does not include phthalates. In 2008, we began requiring our suppliers to phase out phthalates from the fragrances they supply for SC Johnson products.

  • For many years, musk for fragrance was extracted from the glands of male musk deer. But in recent decades, synthetic musks have replaced natural musks for ethical and economic reasons. Polycyclic and nitromusks are two types of synthetic musks. SC Johnson fragrances do not use nitromusks, which have been linked to reproductive issues. We do use polycyclic musks (for example, Galaxolide and Tonalide), which are commonly used in household products and cosmetics and are not classified as either toxic or bioaccumulative, meaning they are not known to build up in the environment.

    That said, some recent studies have detected these polycyclic musks in blood and mother's milk samples. When we see new information like that, we take extra care in our analysis of an ingredient, but we have not yet seen any scientific indication of adverse effects of polycyclic musks at the levels in our fragrances. As in the case with all our ingredients, if new scientific information emerges about polycyclic musks, we will evaluate the science and where appropriate make changes to our fragrance palette.